Shipping & Returns
Free delivery
On orders over €75 in mainland France
3-7 day delivery
Shipped within 48 working hours
Money-back guarantee
14 days to change your mind
Careful packaging
Products protected with care
This English translation is provided for convenience only. In case of discrepancy, the French version prevails.
Shipping
Mainland France
• Tracked Colissimo: €5.90 (free over €75)
• Delivery time: 3-5 working days
Europe
• Shipping: from €12
• Delivery time: 5-10 working days
Returns
You have 14 days after receipt to return your order. Products must be returned in their original condition — unopened for chemical products.
Return procedure:
1. Contact us at contact@visionpicturale.com
2. We send you a prepaid return label
3. Drop the parcel at a pickup point
4. Refund within 14 days of receipt
Exchanges
For an exchange, contact our customer service. We will guide you to the right product and arrange the exchange at no extra cost.
Damaged products
If your parcel arrives damaged, take photos and contact us within 48 hours. We will immediately reship or refund.
Last updated: January 2026